customer relationship management
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Diário dos Municípios
... de web software, que consiste num CRM (Customer Relationship ... Management) - “gestão de ...
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Agricultura e Abastecimento - Fundação Inst. de Terras do Estado de S.Paulo José Gomes da Silva
... de software de "Customer Relationship Management" (CRM), ... para gestão ...
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Educação - Diretorias de ensino
... software de Customer Relationship Management (CRM), para ... gestão ...
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Negócios Públicos - Universidade de SÓo Paulo
... DISPONIBILIZAÇÃO DE FERRAMENTA DE CRM (CUSTOMER ... RELATIONSHIP MANAGEMENT), VOLTADOS AO ...
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Concursos - ciência Tecnologia e Inovação
... Customer Relationship Management • Alimen- ... tação ...
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Concursos - Desenvolvimento Econômico
... 1 – crm – customer relationship management; alimentação ... e ...
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Concursos - Desenvolvimento Econômico
... 2 – crm – customer relationship management • alimenta- ... ção ...
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Negócios Públicos - Procuradoria Geral do Estado
... DISPONIBILIZAÇÃO DE FERRAMENTA DE CRM (CUSTOMER ... RELATIONSHIP MANAGEMENT), VOLTADOS AO ...
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Balanço - CIA. de DESENV. HABIT. e Urbano do Estado de SP
... A CDHU dispõe do sistema Customer Relationship Management (CRM) Dynamics da ...
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Concursos - ciência Tecnologia e Inovação
... tema 3 – crm – customer relationship management ... • alimentação do ...
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Acórdão nº 1000859-13.2022.5.02.0045 de Tribunal Regional do Trabalho - 2ª Região (São Paulo), 11-05-2023
... por multicanais em estrutura CRM (Customer Relationship Management) que inclui atividades ...
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Expectations concerning retail: a study of clothing and shoe consumers at the bottom of the social pyramid.
... understanding of this sector and its relationship to consumption experiences, as well as the ... of indifference of businesses towards customer dissatisfaction, which is derived from the ... the importance of product category management, demonstrating that the product mix must balance ...
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Organizational culture and relationship marketing: an interorganizational perspective.
... were conducted in Company S (one with the franchise manager, the customer service supervisor, the finance analyst, the customer service assistant ... Cultural changes are also related to management practices, because of intermediaries' lack of management references. In ...
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Trust and Supplier-buyer Relationships: An Empirical Analysis
This paper investigates if regional differences are able to influence trust-based relationship with suppliers. It presents the results of a survey of 338 processing plants located in Western and Asian countries using structural equation modeling. Findings suggest that supplier involvement in quality is taken for granted, but it is not related to trust or partnership. Regional differences may also
... are able to influence trust-based relationship with suppliers. It presents the results of a ... supply chain partnership; supply chain management; survey ... BAR, Rio de Janeiro, v. 10, n. 3, ... than the British ones according to customer perception ... Supply chain partnerships ... -
Supply chain management: an integrative review from the agency theory perspective.
... the social sciences and has been applied to various forms of relationship (Ablander, Roloff, & Nayi, 2016). The theory proved to be adequate to ... Two service providers (acting as agents for the customer from a contractual point of view) are also the main ones for the customer ...
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'That's my job' Exploring the effect of brand empowerment towards employee brand equity: The mediating role of employee critical psychological states.
... equity has become an important top management issue in this current competitive environment ... approach, unprofitable branches and poor customer service (Husain, 2005, p. 1) ... Hence, public ... that further strengthens the relationship between individual and organization that makes ...
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"That's my job" Exploring the effect of brand empowerment towards employee brand equity: The mediating role of employee critical psychological states.
... equity has become an important top management issue in this current competitive environment ... approach, unprofitable branches and poor customer service (Husain, 2005, p. 1) ... Hence, public ... that further strengthens the relationship between individual and organization that makes ...
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Factors affecting mobile users' switching intentions: a comparative study between the Brazilian and German markets.
... (1994) defined loyalty as a strong relationship between relative individual attitudes and repeat ... than switching barriers to retain a customer ... Switching costs were defined by Porter ... Management Science, 46(4), 563-585. doi: ...
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The institute of environmental compliance in the context of the plurissistemic society
This article aims to analyze the environmental and socioeconomic compliance institute as an instrument of formation and affirmation of a culture of sustainable integrity. In order to approach the theme, the compliance institute was contextualized in the plurysystemic society and as an instrument of good governance and social management. In the elaboration of the work the theoretical-analytical...
... of good governance and social management. In the elaboration of the work the ... Therefore, poor customer service or technological obsolescence can ... (2009) to a൶rm that there is a relationship between public governance and communicative ... -
Factors Affecting Mobile Users' Switching Intentions: A Comparative Study between the Brazilian and German Markets
In the competitive wireless market, there are many drivers behind customer defection. Switching barriers, service performance, perceived value in carriers’ offers, satisfaction and other constructs can play a pivotal role in customer switching processes among carriers. This study attempts to compare the influence of these factors, taking into account cultural similarities and dissimilarities,...
... market, there are many drivers behind customer defection. Switching barriers, service ... (1994) defined loyalty as a strong relationship between relative individual attitudes and repeat ... Management Science, 46 (4), 563-585. doi: ... -
Factors and characteristics that influence consumers' participation in social commerce.
... , selection process and after-sales of customer decision-making process, being characterized by ... has a positive effect on the relationship between an e-commerce company and consumers, ... ", International Journal of Information Management, Vol. 36 No. 6, pp. 1075-1088, doi: ...
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Sales Prospecting Framework: Marketing Team, Salesperson Competence, and Sales Structure.
... into customers generating profitable customer relationships over the years. Industry reports ... In the management domain, these business changes underlie our ... the production process, customer relationship with the financial department, customer knowledge ...
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Inclusive Service Experience Management: a Framework from the Perspective of People with Visual Impairment.
... In terms of international research on customer experience from the perspective of visually impaired people, it is ... a few studies cover the issue of visual impairment and its relationship with some elements of the service experience within the context of the ...
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Enhancing Brand Understanding Through Brand Training: a Conditional Process Analysis of Recent Hires at an Airline.
... has always paid close attention to the customer experience (Kandampully et al., 2018), and the ... important, and constitutes the focal relationship examined in this research. In today's saturated ... branding, also known as internal brand management, has taken the position that most service ...
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The relationship between manufacturer and distributors: knowledge transfer and performance.
... Jouni, Huiskonen and Pirttila (2011) showed that an integrated management system from manufacturer allows the improvement of service and stocks ... learning process extending from the manufacturer to the customer and vice versa. Distributors and manufacturers that do not share knowledge ...