PORTARIA Nº 155, DE 13 DE ABRIL DE 2021
Data | 13 Abril 2021 |
Páginas | 146-146 |
Data de publicação | 14 Abril 2021 |
Órgão | Ministério da Justiça e Segurança Pública,Gabinete do Ministro |
Section | DO1 |
PORTARIA Nº 155, DE 13 DE ABRIL DE 2021
Estabelece a suspensão, temporária e excepcional, do tempo máximo para o contato direto com o atendente no Serviço de Atendimento ao Consumidor - SAC, previsto na Portaria MJ nº 2.014, de 13 de outubro de 2008.
O MINISTRO DE ESTADO DA JUSTIÇA E SEGURANÇA PÚBLICA, no uso das atribuições que lhe conferem os incisos I e II do parágrafo único do art. 87 da CRFB, e tendo em vista o disposto no § 4º do art. 4º e no art. 5º do Decreto nº 6.523, de 31 de julho de 2008, e na Portaria MJ nº 2.014, de 13 de outubro de 2008, e o que consta no Processo Administrativo nº 08012.000675/2020-83, resolve:
Art. 1º Esta Portaria estabelece a suspensão, temporária e excepcional, do tempo máximo para o contato direto com o atendente nos Serviços de Atendimento ao Consumidor - SACs, previsto na Portaria MJ nº 2.014, de 13 de outubro de 2008.
Art. 2º Ficam suspensas, por cento e vinte dias, em razão da vigência das medidas sanitárias restritivas impostas pelo Ministério da Saúde e demais órgãos de governo estadual, distrital e municipal, as determinações da Portaria MJ nº 2.014, de 2008, em relação ao tempo máximo para o contato direto com o atendente nos SACs.
§ 1º A suspensão de que trata o caput poderá ser revista a qualquer tempo, com o estabelecimento de prazo e de medidas para a normalização do atendimento pelos SACs.
§ 2º A alteração do regime de quaisquer serviços ou de canais de atendimento por parte do fornecedor deve ser precedida de ampla comunicação à população, devendo tal informação ser mantida em...
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