Audit of the platforms used to manage FOI requests
| Autor | .Gregory Michener - Luiz Fernando Marrey Moncau - Rafael Velasco |
| Ocupação do Autor | .Associate Professor, Ebape/Fgv Director, Program for Public Transparency - Manager Center for Technology and Society (Centro de Tecnologia e Sociedade), Fgv Direito Rio - Program Coordinator Program for Public Transparency, Fgv |
| Páginas | 65-70 |
1. Introduction
Researchers from the FGV’s Program for Public Transparency (PTP/ FGV)
found great disparity between public entities in terms of the quality and existence
of digital platforms for making and receiving FOI requests. This chapter presents the
analysis results of 33 digital platforms used for this purpose.
For a FOI law to work, it is important the process for sending requests and
receiving responses be as simple as possible. Therefore it is essential that govern-
ments adopt digital platforms, which are both efficient and uncomplicated. Ideally
a platform should also provides a search tool for citizens to identify responses
to similar requests, avoiding costly duplications: Mexico, for example, has such
a system, and many other countries are in process of adopting or implementing
such frameworks.
The existence of a digital platform dedicated to FOI requests simplifies a pro-
cess that some citizens regard as complicated, scaffolding their inquiry, and since
requests are recorded the possibility that a request can be ignored is reduced.
In Brazil, while the access to information system, e-SIC, used by the federal
government has a number of attributes that facilitate the process, other entities
have adopted platforms or systems which impose barriers.
2. Information access barriers: a lack of compliant digital platforms
Some Brazilian public entities do not even have a platform specifically desig-
ned for receiving FOI requests. Such entities often transfer this task to their om-
budsman’s site, or ‘Contact Us’ webpage. This option causes some problems, which
we describe in the following sections.
CHAPTER 4 AUDIT OF THE PLATFORMS USED
TO MANAGE FOI REQUETS
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