Procon-SP recebeu 2 mil queixas de falta de reembolso em cancelamento por pandemia
No entendimento do Procon-SP, a empresa deve reembolsar o consumidor devido ao cancelamento da prestação de serviço O Procon-SP já recebeu 2 mil reclamações dos consumidores que tiveram cancelamento na prestação de serviços decorrente da pandemia do coronavírus sem o devido reembolso."Estamos vendo resistência de empresas em cumprir o código de defesa do consumidor, talvez por se sentirem surpreendidas por uma situação generalizada", disse Fernando Capez, diretor executivo do Procon-SP. "A tendência é que as reclamações aumentem com a propagação da doença no país".No entendimento do Procon-SP, a empresa deve reembolsar o consumidor devido ao cancelamento da prestação de serviço, mas ela está isenta de pagamento de indenizações por danos morais ou materiais, uma vez que não foi a culpada.A maioria das reclamações registradas envolve viagens canceladas, referentes a gastos com passagens aéreas e hospedagem, no entanto o Procon acredita no crescimento das reclamações referentes a eventos e shows.De acordo com Capez, o seguro viagem deve garantir atendimento aos turistas...
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