Designing a model for making decision about outsourcing activities in banking system
| Autor | Javad Daryaei - Ahmad Hosseini Golafshan - Mahmood Modiri - Parvaneh Gelard |
| Páginas | 188-217 |
Periódico do Núcleo de Estudos e Pesquisas sobre Gênero e Direito
Centro de Ciências Jurídicas - Universidade Federal da Paraíba
V. 9 - Nº 02 - Ano 2020
ISSN | 2179-7137 | http://periodicos.ufpb.br/ojs2/index.php/ged/index
188
DESIGNING A MODEL FOR MAKING DECISION ABOUT
OUTSOURCING ACTIVITIES IN BANKING SYSTEM
Javad Daryaei
Ahmad Hosseini Golafshan1
Mahmood Modiri2
Parvaneh Gelard
Abstract: Despite the growing trend of
outsourcing of financial services in
recent decades, most outsourcing
projects have failed due to the qualitative
nature of decision-making criteria and
lack of paying attention to differences in
environmental conditions. The aim of
this research is to design a model for
decision making about outsourcing
activities in the public banks. This
research is applied and developmental
study in terms of objective and
descriptive-survey in terms of data
collection method. The research tool was
interview in qualitative section and a
questionnaire in quantitative section.
The research population included
banking experts in 6 public banks and
central bank. After studying the
theoretical foundations and exploratory
interviews, the initial model was
1 PH.D in public adminstration,Assistant Professor, Department of public adminstration, Islamic
Azad University,south Tehran Branch. Email: a_hosseini@azad.ac.ir
2 PH.D in industrial management,Assistant Professor, Department of industrial management,
Islamic Azad University, Tehran South Branch. Email: m_modiri@azad.ac.ir.
identified. Then, the final model of the
research was identified with 6 factors
and 22 sub-factors using the fuzzy
Delphi method. Fuzzy DEMATEL and
fuzzy ANP methods were used to
examine the relationship between
criteria and weighting the factors.
Finally, "logistics and support sector
activities" option with the highest weight
was rank first and selected for
outsourcing using gray and fuzzy
MOORA methods. Moreover, the
was ranked second and the "legal and
claims receivable sector activities"
option was ranked last.
Keywords: Decision-making,
outsourcing activity, public banks
1-Introduction
Periódico do Núcleo de Estudos e Pesquisas sobre Gênero e Direito
Centro de Ciências Jurídicas - Universidade Federal da Paraíba
V. 9 - Nº 02 - Ano 2020
ISSN | 2179-7137 | http://periodicos.ufpb.br/ojs2/index.php/ged/index
189
Considering the great advances
in the business environment, including
globalization, information technology
advances, public sector reforms,
increased competitive pressure, high-
speed technological change and the
diffusion of knowledge across different
companies and markets with
geographically different positions in the
last two decades have forced
organizations to respond increasingly to
many organizations that were
hierarchically controlled in the past have
been forced to outsource their activities
to specialist suppliers (Mcivor, 2008).
In this regard, managers in Iran
have faced continued emergence of
management tools. In the last two
decades, tools such as ISO 9000,
productivity improvement systems,
organizational excellence models,
administrative transformation programs,
service compensation systems, process
reengineering, outsourcing, strategic
planning, etc. have been introduced into
work plans of organizations (Akbari and
Nikzad, 2011). Nowadays, organizations
consider outsourcing as an operational
necessity and plan many services for
outsourcing. Due to the involvement of
different decision making groups as well
as the interrelationships between
outsourcing criteria and options,
outsourcing decision making on
processes and selecting outsourcing
contractor is a process that requires
examining different and sometimes
conflicting theories of experts
considering the multiple and complex
quantitative and qualitative factors.
Inaccurate and wrong decision-making
is associated with payment of cost for
errors and it is irreversible in some cases
and requires the use of robust and
practical techniques in the area (Masrur
et al., 2018). Since the 1980s, an
outsourcing trend has begun in
organizations. It starts with outsourcing
of information systems and continues up
to the advanced strategic and
transformational outsourcing level. It
involves outsourcing the core and
strategic business activities
(Schniederjans et al. 2007).
Numerous previous studies
have investigated the phenomenon of
outsourcing and its various aspects,
different types of outsourcing in terms of
the nature and scope of activity, and
sourcing models in terms of service
delivery and seller location. Large
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