customer relationship management
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The relationship between manufacturer and distributors: knowledge transfer and performance.
... Jouni, Huiskonen and Pirttila (2011) showed that an integrated management system from manufacturer allows the improvement of service and stocks ... learning process extending from the manufacturer to the customer and vice versa. Distributors and manufacturers that do not share knowledge ...
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Propensity for Internationalization in Emerging Economies: Is The Key to Success in Strategic Orientations and Institutional Factors?
Objective: This study aims to analyze the mediation of institutional factors in the relationship between strategic orientations and the propensity of companies, particularly technology-based companies (TBCs), to internationalize in emerging economies. Method: This quantitative, descriptive, cross-sectional survey was conducted with a population and sample of 137 Brazilian TBCs. The data were...
... of institutional factors in the relationship between strategic orientations and the propensity ... execution, and global operations management ( Luo & Zhang, 2016 ) ... According to ... international sales, a larger foreign customer base, and expansion into more target countries ... -
Can accounting-based and market-based indicators predict changes in the risk rating of brazilian banks?
... , geographically speaking, by product or customer segment, expose banks to risks and will probably ... crisis in 2008 revealed the close relationship between sovereign credit risk and the banking ... Journal of Business Management, 7, 5-15 ... Correa, R., Lee, K. H., Sapriza, ...
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The Impact of Institutional Pressures on the Use and Maintenance of E-Commerce in Brazilian Micro and Small Enterprises (MSEs).
... seek to address the pressures of diverse customer profiles and analyze the behavior of other ... isomorphism occurs through the relationship of dependence of one company on others, while ... demographic information, as well as management issues, such as the types of resources used for ...
- Acórdão nº 2202-004.792 de Conselho Administrativo de Recursos Fiscais, 10 de Diciembre de 2018
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Country Brand Equity: The Role of Image and Reputation.
... the long term requires strategic brand management (Kapferer, 1992; Pappu, Quester & Cooksey, 2006) ... a time-based construct based on the relationship between the organization and the multiple ... , both Aaker's and Keller's views were customer-oriented and emphasize these dimensions' ...
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Linking e-hrm practices and organizational outcomes: empirical analysis of line manager's perception.
... to new information technology-based management systems. Due to the availability of these ... practices as a tool "to manage the relationship between organizations and their employees". The ... could be enhanced by addressing internal customer satisfaction through improvements in service ...
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Consumer complaints and company market value.
... develop marketing programs and manage customer dissatisfaction. Previous studies showed that ... There is a relationship between customer satisfaction and generating ... effects may include each company's management model, management ability or cultural aspects ...
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Looking at organizational change through the construction and reconstruction of the underpinning values of the organization through interactions among stakeholders.
... of organizations, suggest that change management should consist of meanings management. Although ... ; (2) external stakeholders: employees of customer companies, as well as partners and suppliers ... that would, in principle, uphold the relationship among the employees and the leaders, as reported ...
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Concursos - Desenvolvimento Econômico
... 1. CRM – Customer Relationship Management ... • Alimentação do ...
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Concursos - Desenvolvimento Econômico
... ÇÕES GERENCIAIS ... Tema 3: CRM ? CUSTOMER RELATIONSHIP MANAGEMENT ... Duração máxima da ...
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Concursos - Desenvolvimento Econômico
... Customer Relationship Management – Alimenta- ... ção ...
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Concursos - ciência Tecnologia e Inovação
... Customer ... Relationship ... 3 – CRM – Customer Relationship Management ...
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Concursos - ciência Tecnologia e Inovação
... • crm – customer relationship management (gerenciamento ... da ...
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Concursos - Desenvolvimento Econômico
... Tema 1. CRM - Customer Relationship Management ... • Alimentação do ...
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Concursos - Desenvolvimento Econômico
... proteção contra fraudes ... – CRM: Customer Relationship Management: alimentação ... e ...
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Concursos - ciência Tecnologia e Inovação
... 3. crm – customer" relationship management: alimentação ... Duraç\xC3" ...
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Concursos - ciência Tecnologia e Inovação
... tivas do setor ... 2 – CRM – customer ... 2 – CRM – customer relationship ... 2 – CRM – customer relationship management ...
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Concursos - Desenvolvimento Econômico
... CRM – Customer Relationship Management (Gerenciamen- ... to da ...
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Increasing customer service efficiency through artificial intelligence chatbot.
... them positively, speeding up and generating benefits for management, by improving efficiency in business processes (Koehler, 2018) and ... The chosen case fits this definition, and we investigated the relationship between AI and the efficiency of customer service at a commercial bank ...
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The relationship between corporate social responsibility and competitiveness: proposition of a theoretical model moderated by participation in global value chains.
... requirements, MNEs that have socio-environmentally responsible management see impacts of such performance on their competitiveness (Gomes, Kneipp, ... practices, an improvement in reputation, risk management, or even customer loyalty generation (Brito & Berardi, 2010; Hsueh, 2014; Porter & Van Der ...
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The influence of Information Management Capability on Companies' Sustainable Competitive Advantage: A Multiple-Case Study of Brazilian Market-Leading Companies.
... , Brinkhues, & Freitas, 2015) because it would indicate the relationship between these skills and the company's strategic performance (Mikalef, ... Y., Pan, S. L., & Zuo, M. (2012). Being responsive to your customer: Developing customer agility through information management. International ...
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The role of entrepreneurial orientation, organizational learning capability and service innovation in organizational performance.
... mediating role of OLC and SI in the relationship between EO and OP, checking statistically if such ... to provide organizational support for management actions and decision-making (Miller, 1983; ... , which results in performance gains, customer loyalty, profitability and market share (Rhee, ...
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The predictors of sales performance: a study with wholesale sellers/Os fatores preditores do desempenho de vendas: um estudo com vendedores atacadistas/Factores predictores del desempeño en ventas: un estudio con los vendedores al por mayor.
... (Ingram et al., 2008), and where such relationship might be transformed into competitive edge ... the sub-construct Orientation towards Customer 0.52 and 0.36, respectively ... In addition, ... is an important aspect in sales management. It is noteworthy though that, in general, the ...
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Developing Operational Capabilities in the Collaborative Practice-Adoption Process through Different Triadic Structures.
... The Operations and Supply Chain Management (OSCM) literature has shown a growing interest in ... A dyad is a relationship that connected a buyer and a supplier. On the ... process, and Supplier T1 had customer information and expertise in product development ...