customer relationship management
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Quality practices, corporate social responsibility and the "Society Results" criterion of the EFQM model.
... through the implementation of Quality Management Systems (TQM). There are many studies that have ... model does not show explicitly the relationship between the critical factors of quality ... ; People Management; Process Management; Customer Satisfaction Management; Business Results; ...
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Inovação em pequenas e médias empresas: a influência da capacidade absortiva
A inovação está diretamente relacionada à criação e atualização do conhecimento e é vital para a sobrevivência das pequenas e medias empresas (PME). Este estudo examinou empiricamente a influência dos elementos que compõem as dimensões da capacidade absortiva (CA) na inovação das PMEs. A pesquisa realizou uma survey em 309 PMEs. A análise foi realizada por meio da técnica de modelagem de equações
... ) highlighted the importance of the relationship between absorptive capacity (AC) and innovation ... affects competitive advantage through management flexibility and resource and capacity development ... : An approach toward the creation of customer value. European Research on Management and ... -
Social boycott.
... however, ignores aspects of the management context of a company and their interaction and ... consumption, some studies indicate a relationship between consumers' CSR perceptions and a positive ... ) analyzing a dismissive attitude by the customer towards a brand, company, products or services ...
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How do Service Quality, Value, Pleasure, and Satisfaction Create Loyalty to Smart Dockless Bike-Sharing Systems?
... greatly increases the ease of use and management of DBSS. A user can easily locate a bike and ... Some researchers have argued that customer loyalty is a vital predictor of users' sustained ... that there is a significant relationship between consumer satisfaction and customer ...
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Bridging the gap between customer experience management and mobile shopping.
... It implies fulfilling expectations as well as a positive affective state, based on the result of maintaining a relationship in the mobile context (Fernandez-Sabiote & Roman, 2016). Satisfaction also impacts on customer loyalty as well as purchase intention (Kuo, Wu, & ...
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EDITAL Nº 34/2024
... -0835-5; 5- Pediatric Airway Surgery - Management of Laryngotracheal Stenosis in Infants and ... : Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain ...
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Ability-Based View in Action: A Software Corporation Study
This research investigates antecedents, developments and consequences of dynamic capabilities in an organization. It contributes by searching theoretical and empirical answers to the questions: (a) What are the antecedents which can provide an organization with dynamic and ordinary capabilities?; (b) How do these antecedents contribute to create capabilities in an organization?; (c) How do they...
... , autonomy, learning and knowledge management, and which contributes to explain the dynamic ... competencies are sources of innovation, customer benefits and competitive advantage ( Hitt et al ... 6 illustrates a symbolic positive relationship between degree of cognition and level of ... -
Franquicias multiunidades y gobernanza relacional: un estudio de las redes operativas en Brasil
La relación entre los mecanismos de gobernanza relacional y las franquicias de unidades múltiples, donde un único franquiciado posee y opera múltiples unidades, ha recibido atención limitada en la literatura existente. Estudios anteriores se centran principalmente en el papel de la confianza en tales acuerdos. En consecuencia, este estudio tiene como objetivo desarrollar y probar un modelo...
... However, the franchising relationship can give rise to governance challenges due to ... management, inancial resources, and market knowledge ... (2019). Consequences of customer experience quality on franchises and ... -
Innovation capability of clusters: understanding the innovation of geographic business networks.
... , it is possible to perceive a strong relationship between innovation and clusters, since the ... the fundamental role of strategic management in adapting, integrating, and reconfiguring ... -oriented culture, which includes a customer orientation and technological innovation. In ...
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Justiça e Cidadania - Fundação Centro de Atendimento Socioeducativo ao Adolescente
... (X) ITSM (IT Service Management) ... ( ) CRM (Customer Relationship Management) ...
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Concursos - ciência Tecnologia e Inovação
... 3. crm – customer relationship management • alimentação ... do ...
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Concursos - Desenvolvimento Econômico
... 3 – crm – customer relationship management: alimentação ... do ...
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Logistic service quality as a mediator between logistics capabilities and customer satisfaction.
... ; however, studies about the influence of LC on the relationship between logistics quality and CS are scarce (Malgorzata and Gajewska, ... logistics services", The International Journal of Logistics Management, Vol. 21 No. 2, pp. 271-292 ... Bowersox, D.J., Closs, D.J., Cooper, M.B ...
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Ultrapassando as periclitâncias da publicidade e da eficiência: procedimentalização, gestão de riscos e transparência na governança digital
... technology and information science, management and organisational studies, and political ... the workings of the parliament, the relationship between citizens and their elected ... customer and also a more holistic government service, ...
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Technological capability, relational capability and firms' performance: The role of learning capability.
... mediating role of learning on the relationship of firm's capabilities and performance ... efficient way that best satisfies the customer needs, thus enhances the overall success of ... described as a firm's features and management qualities directed toward the promotion and ...
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Participant Diversity and Expressive Freedom in Firm-Managed and Customer-Managed Brand Communities
We examine differences between firm-managed and customer-managed brand communities with a conceptual model explaining how demographic and psychographic diversity of participants and their degree of expressive freedom engender trust, learning, and identification in the community, and affect firm-relevant outcomes. We test our hypotheses by estimating a structural equation model and conducting...
... on firm-relevant outcomes such as the individual’s relationship with the brand, the community’s influence on the person’s buying ... Moderating influences of community management ... We conducted multiple sample analyses ( Jöreskog & Sörbom, 1999) ... -
Caracterização das capacidades de tecnologia da informação: estudo de caso em uma instituição de ensino superio
Este artigo busca identificar as capacidades de Tecnologia da Informação criadas pela Universidade Federal do Rio Grande do Norte (UFRN) durante a concepção, desenvolvimento, implantação e disseminação dos seus sistemas integrados de gestão entre os anos de 2004 e 2014. Tal sistema encontra-se em implantação em mais de 30 instituições do governo federal através de acordos de cooperação. Adotou-se
... of its integrated systems management between 2004 and 2014. This integrated system is ... corrections in the systems; internal relationship capability, organizational ability to support the ... Performance implications of customer-linking capabilities: Examining the complementary ... - Acórdão nº 2401-005.966 de Conselho Administrativo de Recursos Fiscais, 15 de Febrero de 2019
- Acórdão nº 2202-004.790 de Conselho Administrativo de Recursos Fiscais, 16 de Noviembre de 2018
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Combining Categories of Management Control Tools for High Performance of Start-ups.
... There is a strong relationship between strategic guidelines and company performance. Product innovation ... by large companies, both startups and SMEs have stated that customer needs are the primary motive for seeking partners. For this, start-ups and ...
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Strategic capabilities for business model digitalization.
... and e-commerce functions, including management, customer insights and direct marketing ... and predictive skills, (iv) customer relationship, (v) network relationship, (vi) organizational ...
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LICitação (E-negócios PúblicoS) - Sabesp - UNID. de NEG. Sul
... CRM (customer relationship management) e bi (business ...
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Concursos - Desenvolvimento Econômico
... 2–crm – customer relationship management • alimentação ... do ...
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Concursos - Desenvolvimento Econômico
... customer relationship management – alimentação ... do ...
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Educação - Coordenadoria de Informação Tecnologia, Evidência e Matrícula
... de software de "customer relationship management" (CRM), ... para gestão ...