customer relationship management
-
Redefining the relationship between intellectual capital and innovation: The mediating role of absorptive capacity.
... In this theoretical context, management of intellectual capital defined as a valuable internal resource can ... Relational Capital a) Acquisition of new customers; b) Customer satisfaction; c) Construction of stable relationships with customers; d) ...
-
Team potency and its impact on performance via self-efficacy and adaptability.
... and Lam (2010) indicate that the relationship isn't necessarily direct and that there is a need ... processes that include conflict management (Auh et al., 2014). Therefore, the quality of ... that creates an exchange of support for customer service. Feedback activities in groups elevates ...
-
The Effect of Global and National Value Chains on Environmental Innovation and Research and Development: An Analysis of Ibovespa Companies.
... et al.,1998) and how more integrated management of the value chain could promote more innovations ... limited to maintaining national supplier-customer relationships (national value chain--NVC), from ... is to highlight the positive relationship between global and national value chains and ...
-
Technology at the Dining Table: Linking perceived value, service recovery, and continuous intention to use food delivery applications.
... plays a significant role and increases customer satisfaction, through which the intention to ... and a collapse in the relationship with customers (Bitner, Booms, & Tetreault, ...
-
The mediating effect of transparency in the relationship between corporate social responsibility and corporate reputation.
... and retention benefits (Hogarth, Hutchinson, & Scaife, 2016), customer interest (Hogarth et al., 2016) or status (George, Dahlander, Graffin, & ... of transparency (Aksu & Kosedag, 2006), is considered as "a management tool to negotiate informative needs of several groups of stakeholders with ...
-
Business-community relationships for extractive industries: A case study in Peru.
... conflict or a deterioration of the relationship between companies in the extractive industries ... Recent research in management and ethics, however, contends that stakeholder ... , that is, to create value for the customer. This translates into a difference between the ...
-
Organizational Justice, Leader Humility, and Service Employees' Innovative Behavior in a Collectivistic Culture: The Case of Pakistan.
... For example, a relationship that consists of an economic exchange may be ... of high-quality services to enhance the customer experience and the level of satisfaction within ... other fields, such as human resources management, business, and financial markets (Connelly, et ...
-
Relacoes Triadicas de Atribuicao entre Usuario Final, Especificador e Vendedor: Evidencias de Varejistas de Materiais de Construcao.
... Journal of Retail & Distribution Management, 35(2), 178-195. http://dx.doi ... of product category involvement and relationship proneness in the satisfaction-loyalty link in ... (2001). Customer optimization route and evaluation (CORE) for ...
-
Welcome back: Repurchase intention of Brazilian customers on e-commerce websites
The present study aimed to analyze the relationship between the website information quality, privacy, security and trust, as well as its influence on Brazilians consumers intention to buy back online. To reach this objective, a theoretical model was elaborated, followed by a survey with a sample composed of more than four hundred consumers who have already made purchases online, and the data were
... Gobinda Roy ... International Management Institute (IMI), India email: g.roy@imi-k.edu.in ... present study aimed to analyze the relationship between the website information quality, privacy, ... , repeat shopping, directly linked to customer retention, has become a key issue for online ... -
The gig economy and labour regulation: an international and comparative approach
... of service and in the selection and management of the workforce. These forms of work are growing ... headphones, with permission from the customer) and go to the bathroom (discreetly) ” whilst ... necessary for an employment relationship” (Risak and Warter, 2015, 8). On the basis of ...
-
Consumer Complaints and Company Market Value
... develop marketing programs and manage customer dissatisfaction. Previous studies showed that ... There is a relationship between customer satisfaction and generating ... studies have shown that poor complaint management has a detrimental effect on customer satisfaction ...
-
Tecnologia da informação aplicada ao controle do diário de classe dos professores e-Diário de Classe
Os integrantes deste grupo de trabalho são profissionais da Faculdade da Serra Gaúcha que, cientes da necessidade de utilizar cada vez mais a Tecnologia da Informação na busca constante da qualidade nos serviços prestados, identificaram que o atual registro do Diário de Classe da Instituição pode ser aprimorado, contribuindo ainda mais na relação aluno/professor/instituição no acompanhamento dinâm
... BROWN, Stanley A. CRM - Customer Relationship Management - uma ferramenta ... - Acórdão nº 2202-004.810 de Conselho Administrativo de Recursos Fiscais, 16 de Noviembre de 2018
-
Coopetition through Multisided Platforms Business Model: A Case Study of FEBRAFAR Value Cycle
Objective: comprehend the challenges and solutions faced by a non-technological and non-profit organization, acting within a coopetitive environment, in the construction of a multisided platform business model. Method: utilizing a qualitative case study approach, we investigated FEBRAFAR, a multisided platform of drugstore retailers, manufacturers, and service providers. Data collection and...
... platform generates value for its diverse customer segments, (b) the intricate contours of its value ... ; and resistance to adopting best management practices. The solutions contained the ... This paradoxical relationship arises from the coexistence of collective ... -
The Impact of Economic and Financial Management Practices on the Performance of Mexican Micro-Enterprises: A Multivariate Analysis/O impacto das praticas de gestao economico-financeira no desempenho de microempresas mexicanas: uma analise multivariada/El impacto de las practicas de gestion economica y financiera en el desempeno de microempresas.
... , according to Gitman and Zutter (2012), is the result of the relationship between income and expenses generated by the use of the organization's ... of production and sales, as well as to maintain or increase their customer base. These strategies will impact the performance of micro-enterprises, ...
-
Coopetition and Cooperation in the Shipping Industry: A Study on the Brazilian Coast
Objective: competition and cooperation occur in different areas of the market. The shipping industry is one of the areas characterized by strong competition and operational cooperation with the objective of operational improvement. Through mergers and acquisitions and joint ventures, the shipping industry has advanced with its business and sought better results. Methods: we analyzed coopetition...
... Market coverage, customer needs, and reduced operating costs were ... al., 2020 ), who must develop the relationship through the exchange of information and ... an important activity in the business management process and have emerged as a new alternative for ... -
Concursos - ciência Tecnologia e Inovação
... Tema 3: CRM – Customer Relationship Management:Alimen- ... tação do ...
-
Business Analytics in Tourism: Uncovering Knowledge from Crowds.
... data represent a perception sensor about customer experiences that is not only useful but vital for ... in specific domains and their relationship with student development (Tinkler & Woods, 2013) ... Although destination management is an important factor for developed and ...
-
Concursos - ciência Tecnologia e Inovação
... (Supply Chain Management) (compras e suprimentos; armaze- ... nagem; ... 2 – CRM – Customer ... 2 – CRM – Customer Relationship ...
-
Trade Credit Management and Information Asymmetry in Small and Medium-Sized Businesses in an Emerging Market.
... periods, when reputation is measured by way of metrics involving customer size and concentration ... [H.sub.13: Selling companies that have a high ... <0.05), as powerful customers are supposed to maintain a good relationship (Giannetti et al., 2011) ... 4.2 Uncertainty for the seller ...
-
Concursos - ciência Tecnologia e Inovação
... organização ... 3. CRM – Customer Relationship Management • Alimenta- ... ção ...
-
Concursos - ciência Tecnologia e Inovação
... 2) crm – customer relationship management • alimentação ... do ...
-
Concursos - ciência Tecnologia e Inovação
... 3 – CRM – Customer Relationship Management: ... – Alimentação do ...
-
Concursos - ciência Tecnologia e Inovação
... tivas do setor ... 2 – crm – customer relationship management: alimentação ... do ...
-
Concursos - ciência Tecnologia e Inovação
... 3 CRM – Customer Relationship Management ... • Alimentação do ...